Head Of Operations KCB Bank 1397 views

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The Position:

Reporting to the Managing Director and is part of the Country Leadership team.

The Head of Operations effectively and efficiently manages / co-ordinates the Bank’s Operations processes relating to payments, procurements, facilities, security, reconciliation and cash functions to deliver cost effective and excellent customer service while mitigating inherent risks.

Key Responsibilities:

  • Ensure efficiency in Centralized operations: Cash management, BOU clearing, funds transfer process, procurement, Trade services, Treasury back office, Facilities Management, reconciliation and Archives Management.
  • Evolve the annual Operations Plan to support Corporate Strategy.
  • Drive efficiency, cost minimization and value for money in all departmental deliverables.
  • Enforce a pro-active and sound operational risk management culture in Operations department.
  • Champion changes and innovations to processes and controls in line with technology, competition, customer tastes and overall business environment.
  • Manage Operational and Bank spend within annual budget limit in liaison with Finance department.
  • Oversee Bank projects like new branch setups, existing branch renovations, etc.
  • Manage Team performance, motivation and Talent cover processes.
  • Ensure revenue maximization/ recovery for services and transactions done at Operations department.

Daily Responsibilities:

  • Fast tracking session with each Team leader in the department (Operational support, Procurement & Facilities, Clearing, Treasury Back Office and Remittances & Trade Services)
  • Key Control Reports’ review and sign off (BOU & Internal reports)
  • Profiled follow ups (for Queries, error logs, un-committed transactions, etc.) with Group Office.
  • 2nd level transactions due diligence for outward RTGS items bank wide.
  • Procurement approvals and oversight of the prequalification exercise of suppliers for the Bank

The Person:

For the above position, the successful applicant should meet the following criteria:

  • University degree in either business or humanities from a recognized and reputable institution. Master’s degree in business administration or operations is and added advantage.
  • Total Minimum No of Years’ Experience Required – 8, at least 5 years’ experience in Branch banking, 3 years’ experience in central operations, 1-year experience in general administration (procurement & facilities).
  • Excellent communications and engagement skills
  • High-level of integrity and strong entrepreneurial skills
  • Strategic planning and management skills and experience in market segmentation models
  • Leadership and change management skills
  • Outstanding customer relationship, negotiation and selling interpersonal skills
  • Advanced practical knowledge and understanding of credit principles and practices

To be considered your application must be received by 24 November 2020.

Apply through their official website @ https://ug.kcbgroup.com/component/kcb_careers/job/98




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