Customer Care Representative

Job Description

Job Title: Customer Care Representative
Company: Kray Micro Finance
Location: City Centre Branch, Kampala
Category: Customer Service/Microfinance
Job Type: Full-Time

About Kray
Kray is a digital microfinance institution that supports financial inclusion through accessible, user-friendly financial services. We’re dedicated to providing an exceptional customer experience as we help individuals and businesses access much-needed financial support.

Position Summary
The Customer Care Representative will be responsible for assisting clients with their inquiries, providing information on Kray’s services, and resolving any issues efficiently. The role requires strong communication skills, empathy, and the ability to work in a fast-paced environment.

Key Responsibilities

Respond to customer inquiries via phone, email, and in person.
Provide accurate information about Kray’s products and services.
Assist clients in navigating our digital platforms and tools.
Resolve complaints in a courteous and timely manner.
Document client interactions and escalate complex issues to the relevant department.
Identify and report trends in customer feedback to support service improvement.
Qualifications and Skills

Diploma or Bachelor’s degree in Customer Service, Business Administration, or related field.
Previous experience in customer care, preferably in financial services.
Excellent verbal and written communication skills.
Ability to handle difficult situations with patience and professionalism.
Proficiency with digital tools and customer service software is an advantage.

How to Apply
Apply through our Jobs in Uganda official cv data base